Privacy Policy
1. Data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our privacy policy set out below this text.
Data collection on this website
Who is responsible for the data collection on this website? The data processing on this website is carried out by the website operator. You can find their contact details in the section „Information on the controller“ in this privacy policy.
How do we collect your data? On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form or that you provide when placing an order or registering. Other data is collected automatically or after your consent when you visit the website by means of our IT systems (e.g. internet browser, operating system, or the time the page was accessed).
What do we use your data for? Part of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour and for the performance of a contract.
What rights do you have regarding your data? You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data, to have the processing restricted and, under certain conditions, to object to the processing. If you have given your consent, you can withdraw it at any time. You also have the right to lodge a complaint with the competent supervisory authority.
2. Hosting
We host the content of our website with the following provider:
Timme Hosting GmbH & Co. KG
When you visit our website, the provider collects various log files including your IP addresses. This is done in the interest of a secure, fast and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR).
Data processing agreement: We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract required under data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3. General information and mandatory information
Data protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. We would like to point out that data transmission over the internet (e.g. when communicating by e-mail) can have security vulnerabilities. Complete protection of data against access by third parties is not possible.
Information on the controller
The controller responsible for data processing on this website is:
Banner Kontor, Arend Goens Rembertiring 40 28203 Bremen, Germany
Phone: +49 421 9607314 E-mail: shop@banner-kontor.de
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
Storage period
Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or withdraw your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under commercial or tax law); in the latter case, the data will be deleted once these reasons no longer apply.
General information on the legal bases for data processing
If you have consented to the data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also carried out on the basis of Art. 49(1)(a) GDPR. Where data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Where a legal obligation exists, we process your data on the basis of Art. 6(1)(c) GDPR. Data processing may furthermore be carried out on the basis of our legitimate interest (Art. 6(1)(f) GDPR).
Recipients of personal data
In the course of our business activities, we pass on personal data to third parties where this is necessary for the performance of a contract, where a legitimate interest exists, where a legal obligation provides for this, or where consent has been given. Recipients are in particular shipping service providers, payment service providers, our hosting provider as well as other service providers named in this policy. We only pass data to pure processors on the basis of a corresponding agreement.
Information on data transfer to third countries
Among other things, we use tools from companies based in third countries (in particular the USA). When these tools are active, your personal data may be transferred to and processed in these third countries. We would like to point out that in third countries no level of data protection comparable to that of the EU can be guaranteed. Where applicable, the data transfer to the USA is based on the adequacy decision of the EU Commission („EU-US Data Privacy Framework“, DPF) for companies certified under the DPF, and additionally on the standard contractual clauses of the EU Commission. Details can be found in the respective sections on the tools used.
Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected by the withdrawal.
Right to object to the collection of data in special cases and to direct advertising (Art. 21 GDPR)
If the data processing is based on Art. 6(1)(e) or (f) GDPR, you have the right at any time, for reasons arising from your particular situation, to object to the processing of your personal data; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process your personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims (objection pursuant to Art. 21(1) GDPR).
If your personal data is processed for the purpose of direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling to the extent that it is connected with such direct advertising. If you object, your personal data will subsequently no longer be used for the purpose of direct advertising (objection pursuant to Art. 21(2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, place of work or the place of the alleged breach. This right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done where it is technically feasible.
Information, correction and deletion
Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time. The right to restriction of processing exists in the cases set out in Art. 18(1) GDPR.
SSL/TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL/TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from „http://“ to „https://“ and by the lock symbol in your browser line.
4. Data collection on this website
Cookies and consent management
Our web pages use „cookies“. Cookies are small text files and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies).
Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g. the shopping cart function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR or – insofar as storage on your device is concerned – on the basis of Sec. 25(2) TDDDG. Where consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG); the consent can be withdrawn at any time.
To manage the consents you have given or refused, we use the cookie consent function integrated in Shopware. When you access our website, non-essential cookies and services are only loaded after your express consent. You can adjust your selection at any time via the cookie settings.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and browser version, operating system used, referrer URL, host name of the accessing computer, time of the server request and IP address. This data is not merged with other data sources. This data is collected on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be collected.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
This data is processed on the basis of Art. 6(1)(b) GDPR, provided your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided this was requested.
The data you enter in the contact form will remain with us until you ask us to delete it, withdraw your consent to its storage, or the purpose for storing the data no longer applies. Mandatory statutory provisions – in particular retention periods – remain unaffected.
Enquiry by e-mail or telephone
If you contact us by e-mail or telephone, your enquiry, including all personal data arising from it (name, enquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent. Depending on the context, the processing is carried out on the basis of Art. 6(1)(b), (f) or (a) GDPR.
Registration / customer account on this website
You can register on our website to use additional functions and to process orders. We use the data entered for this purpose only for the purpose of using the respective offer or service. The mandatory information requested during registration must be provided in full.
The data entered during registration is processed for the purpose of carrying out the user relationship established by the registration and, if applicable, for the initiation of further contracts (Art. 6(1)(b) GDPR). The data collected during registration is stored by us for as long as you are registered on our website and is subsequently deleted. Statutory retention periods remain unaffected.
Processing of data (customer and contract data) for orders
We collect, process and use personal data only insofar as it is necessary for the establishment, content or amendment of the contractual relationship (master data). This is done on the basis of Art. 6(1)(b) GDPR. To process your order, we pass on the required data to the shipping service providers entrusted with the delivery and to the payment service providers commissioned with the payment processing. The customer data collected is deleted after completion of the order or termination of the business relationship. Statutory retention periods (in particular under commercial and tax law) remain unaffected.
5. Analysis tools and external services
Google Analytics 4
This website uses – subject to your consent – functions of the web analytics service Google Analytics. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables us to analyse the behaviour of website visitors. In doing so, various usage data (e.g. pages accessed, approximate location, device and time of access) is collected. Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transferred to a Google server.
The use of this service is based exclusively on your consent pursuant to Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG. The consent can be withdrawn at any time. The data transfer to the USA is based on the adequacy decision of the EU Commission (DPF).
Google Fonts (local hosting)
For the uniform display of fonts, this site uses so-called Google Fonts, which are provided by Google. The Google Fonts are installed locally. No connection to Google servers takes place in this process.
Tawk.to (live chat)
We use a live chat from the provider tawk.to on our website. The provider is tawk.to inc.
tawk.to inc. 187 East Warm Springs Rd, SB298 Las Vegas, NV, 89119, USA
With the help of tawk.to, you can send us messages in real time via chat and vice versa. When you access or use the chat, various data is collected, including your IP address and the information you provide in the chat. A data transfer to the USA cannot be ruled out.
The use of tawk.to is based on your consent (Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG), where this is requested via our consent tool; the consent can be withdrawn at any time. Where consent is not obtained, the use is based on our legitimate interest in efficient customer communication (Art. 6(1)(f) GDPR). Where applicable, the data transfer to the USA is based on the adequacy decision of the EU Commission (DPF) and additionally on standard contractual clauses. Further information can be found in the provider's privacy policy: https://www.tawk.to/privacy-policy/
Link to WhatsApp
On our product pages, we offer the option of sharing product information via WhatsApp through an external link. This is exclusively an external reference (link); no WhatsApp scripts, plugins or interfaces are embedded on our website itself, and no connection to WhatsApp takes place without your active click.
Only when you actively click the link are you redirected to WhatsApp and the product data contained in the link is transferred to WhatsApp. The operator of WhatsApp (WhatsApp Ireland Limited or Meta Platforms Ireland Limited) is responsible for the subsequent data processing. Please note the privacy policy of WhatsApp: https://www.whatsapp.com/legal/privacy-policy-eea
6. Payment providers
We integrate payment services from third-party companies on our website. When you make a purchase, your payment data (e.g. name, payment amount, account details) is processed by the respective payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the providers apply to these transactions. The use of the payment service providers is based on Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (interest in smooth payment processes). Where your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis; consent given can be withdrawn at any time.
PayPal
The provider of this payment service is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For details on data processing, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Stripe (credit card Visa/Mastercard, SEPA direct debit, Apple Pay, Google Pay, Klarna)
The provider for customers within the EEA is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Via Stripe we process payments by credit card (Visa, Mastercard), SEPA direct debit and via the payment services Apple Pay and Google Pay. The payment method Klarna can also be provided via Stripe; the provider in this respect is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden. In the course of payment processing, data may be transferred to third countries, which is based on the adequacy decision of the EU Commission (DPF) or standard contractual clauses. Details: https://stripe.com/de/privacy
Purchase on account (invoice)
For purchase on account, the processing is carried out by us ourselves (not via an external invoicing service provider). We process the data required for this on the basis of Art. 6(1)(b) GDPR for the performance of the contract. Purchase on account is only granted after prior internal approval.
Prepayment / bank transfer
For payment by prepayment, you transfer the invoice amount to our account yourself. We process the data required for this (in particular name and reference) on the basis of Art. 6(1)(b) GDPR for the performance of the contract.
7. Shipping
To deliver ordered goods, we pass on the data required for shipping (in particular name and delivery address) to the respective commissioned shipping company. Depending on the shipment, the following service providers may be considered: UPS, DHL, TNT, DPD, GLS and other freight forwarders. The transfer is based on Art. 6(1)(b) GDPR for the performance of the contract. Where your consent is required for certain services (e.g. shipping notifications by e-mail from the service provider), we obtain this separately.
8. International data transfers / worldwide sales
We deliver and sell worldwide. In the course of contract processing, it may therefore be necessary to transfer your data (in particular delivery and contact data) to recipients in third countries as well, insofar as this is necessary for the performance of the contract with you (Art. 6(1)(b) in conjunction with Art. 49(1)(b) GDPR).
This privacy policy was last updated on: 5 June 2026